【Important Notice for International Buyers – Tomoayax Premium Audio Hi-Fi Japan】
■ Voltage Compatibility
This product is designed exclusively for use in Japan (AC 100V, 50/60Hz).
Many regions use 120V or 220–240V.
Using this product without a proper transformer in such voltage environments may result in malfunction, overheating, or serious and irreversible damage.
■ Plug Type
This product uses a Japanese plug (Type A or B).
A plug adapter may be required depending on your region.
■ Transformer Requirement (Very Important)
A transformer is required for safe use.
A plug adapter only changes the plug shape and DOES NOT convert voltage.
Using this product without a transformer may cause serious and irreversible damage.
■ Buyer Responsibility
As this is high-end audio equipment, the buyer is fully responsible for confirming compatibility with their local voltage (100V / 120V / 220–240V) and usage environment before purchase.
■ No Return / No Refund Policy
We do NOT accept returns or refunds for:
・Voltage mismatch (including 120V and 220–240V environments)
・Use without a transformer
・Plug incompatibility
・Damage caused by improper setup or usage
■ Liability
We are not responsible for any damage, malfunction, or performance issues caused by improper use or incorrect voltage conditions.
■ Final Notice
Please ensure full understanding of the above before purchasing.
Use only under the correct voltage environment.
Banana plugs: ONKODO phosphor bronze gold-plated plugs *Image shows old banana plugs
Solder: KESTER44
Cable: 9497
The 9497 speaker cable, popular as an audio cable.
We will ship the product with banana plugs attached.
The end of the cable is secured with solder, and the screw on the banana plug is
We will manufacture it so that it closes securely.
• Our finished banana cables may be affected by vibrations during delivery.
Banana plugs and Y-lugs may come loose.
Since it originally uses a detachable plug, a detached plug does not necessarily mean it is defective.
We apologize for any inconvenience this may cause and ask for your understanding.
If you would like the item to be secured with adhesive before shipping, please contact us separately and we will do so free of charge.
*Excludes products shipped from FBA
In the case of detachable parts, we will continue to devise ways to ensure they are securely attached so they do not come off.
The earpiece may come loose due to vibrations during delivery or testing.
We cannot offer refunds, cancellations, or compensation in such cases.
Subsequent maintenance, such as tightening screws, is the customer's responsibility.