Electric Treadmill FT62-DZ Foldable Home with LED App for 150kg 1-16 Km/h Up To 1-18%

I would like to make a complaint about the delivery I received. The driver initially left the delivery in the middle of the road and told me that I needed to help him carry it to my door. I explained to him that I have a back problem and could not assist with carrying it. He then said that he would leave the delivery where it was and that I should contact the company to check whether a trolley had been provided for the delivery. I told him that this was not acceptable and that he should have the appropriate equipment to complete the delivery safely. Regarding the treadmill.I received the treadmill and assembled it according to the instructions. However, when I switched it on and tried to use it, it immediately produced a very loud and sharp noise. The noise becomes significantly louder as the speed increases. It is extremely loud, to the point that you cannot hear yourself properly, and it sounds as though something is rubbing, cutting or catching inside the machine. I switched it off and tried it again, but the same problem occurred. The noise increases whenever the speed is increased, and I do not feel safe using the treadmill in this condition. I have stopped using it because I believe there may be a mechanical fault and I am concerned about the safety of the machine. I will upload a video demonstrating the noise and the problem. I would like you to provide an appropriate solution, either by replacing the faulty treadmill or by providing a full refund. Please let me know how you would like to proceed.

I would like to make a complaint about the delivery I received. The driver initially left the delivery in the middle of the road and told me that I needed to help him carry it to my door. I explained to him that I have a back problem and could not assist with carrying it. He then said that he would leave the delivery where it was and that I should contact the company to check whether a trolley had been provided for the delivery. I told him that this was not acceptable and that he should have the appropriate equipment to complete the delivery safely. Regarding the treadmill.I received the treadmill and assembled it according to the instructions. However, when I switched it on and tried to use it, it immediately produced a very loud and sharp noise. The noise becomes significantly louder as the speed increases. It is extremely loud, to the point that you cannot hear yourself properly, and it sounds as though something is rubbing, cutting or catching inside the machine. I switched it off and tried it again, but the same problem occurred. The noise increases whenever the speed is increased, and I do not feel safe using the treadmill in this condition. I have stopped using it because I believe there may be a mechanical fault and I am concerned about the safety of the machine. I will upload a video demonstrating the noise and the problem. I would like you to provide an appropriate solution, either by replacing the faulty treadmill or by providing a full refund. Please let me know how you would like to proceed.

Please contact me quickly because I filed a complaint a week ago for a treadmill which, on the first use, made a noise and smelled of burning. It no longer works. No one has contacted me since, which worries me because this is not normal. Either you send me another treadmill in good working order and ask the delivery person to collect this one, or you proceed with the refund of €287 quickly to my bank account and you collect your defective device at your convenience. I await your decision.